If there's still a problem then the remaining solution would be to de-activate your PS4 and primary PS4 console and then re-activate it. If you did #3, then all that's left is to restart the console and see if you can now access the DLC.
To update the firmware go to System then select System Software Update. The firmware is earlier than 6.71 so it's not compatible. Install the firmware by going to the Notifications section of the PS4 Dashboard. The firmware has been downloaded but not installed. 
The firmware is 6.71 or higher so you should be good. To check, you need to go to "Settings" and then select "System Information." Three things can happen here: If it's still not accessible then maybe its a firmware issue since you need at least version 6.71 or higher in order to run the DLC. Once this is done, the content should be in the "My Add-ons" or available in-game. Select "PlayStation Network/Account Management". What happens if you downloaded specific content and still cannot access it in-game? The best option would be to restore your PSN licenses from the PS4 Home Menu. After that it should be listed in the "Your Add-ons" section. Choose the content and start the download. Content that you own should be listed here and shown as Free. If not then go to the "View All" section. Any content you already own should be downloaded from this section. Your content should be in the "Your Add-ons.". Select the game and scroll down to the bottom and look for the "PlayStation Store" section. Go to the MK 11 Page on the Game Library or PS4 Home Menu. If you're using PlayStation 4 then here are the steps you need to follow: That said, let's go to the technical part 4 additional Skin Packs to be released alongside Terminator T-800, Sindel, Joker, and Spawn. The Klassic Arcade Fighter Pack – Available Now. 
The Klassic Arcade Ninja Skin Pack – Available Now. Premium Skins including Ninja Mime Johnny Cage, War Games Sonya Blade and more. 1 week of early access to all DLC characters listed above. This is what you can expect from the Kombat Pack: 
In addition to getting access to upcoming characters, you also get new skins and gear. Before we begin teaching you how to download this DLC, the Kombat Pack can be purchased as a standalone or included as part of the Premium Edition.
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